Cocoon Couture terms and conditions

Set out below is important information regarding Cocoon Couture. This information must be read before completing an order form or placing an order. By placing an order, you will be deemed to have read and understood the information outlined in this section. Should you have any questions regarding any matter in this section, please contact us.

Contracts and payments

It is unlawful for anyone under the age of 18 to enter into a contract with Cocoon Couture. In completing the order form or placing an order, you warrant that you are not a minor or otherwise prohibited from entering into a contract with Cocoon Couture.

All pricing on this website are in Australian dollars (AUD). Prices are subject to change without notice but once an order is placed, the price stated at the time of your order will be honoured.

Cocoon Couture accepts payment via PayPal, Visa and MasterCard credit card, direct debit and money order. However, goods will not be dispatched until payment has been cleared and Cocoon Couture has received full payment.

Cocoon Couture does not accept any responsibility for any losses or damages incurred by you if your credit card has been used fraudulently or in an unauthorised manner. If we have reason to believe that a credit card is being used in a fraudulent or unauthorised manner we will not enter into that transaction and we will take reasonable steps to ensure that Cocoon Couture does not enter into any transactions with anyone who wishes to use a credit card in a fraudulent or unauthorised manner.

Delivery

Delivery will be made via Australia Post.

All orders (except any with wall stickers) will be dispatched within 2 business days from the date that payment for the product is received by us. Wall stickers are made to order so allow an extra seven business days before dispatch.

International customers are responsible for their own local duties and taxes.

Lost in transit goods cannot be replaced until an investigation has been completed by Australia Post or the courier service used to deliver those goods.

Out of stock items

If any item is out of stock, we will let you know as soon as possible. You will be given the opportunity to cancel the order or choose an alternative item. If the product is able to be ordered by Cocoon Couture you may place your order on back order. Goods on back order will be dispatched as soon as they are received by Cocoon Couture.

Returns Policy

While every effort is made that all goods dispatched are in perfect order, Cocoon Couture cannot take any responsibility for goods lost or damaged in transit.

If damaged goods are received please contact us within five business days and return the goods with labels and packaging. Cocoon Couture will replace faulty items on approval of fault. No postage will be charged on replacement of faulty items. If, for any reason we no longer have the product in stock we will offer you an exchange or a refund. Please allow 14 business days for a refund to be processed.

Unique fabrics

While we take great care to represent our fabrics and embroideries in the truest way possible, please be aware that due to the hand-printing of our fabric designs, variations may occur between a seen design and the actual product. However, in ordering an item, you accept the risk of such differences. Obviously we are happy to assist you over the phone should you need any further clarification.

Copyright and privacy

Cocoon Couture is a registered trademark and all designs are exclusive to Cocoon Couture Pty Ltd. All rights reserved 2009. You must not reproduce, transmit, copy or publish any of the images, information displayed on this site (or the layout and design of the Cocoon Couture website itself) without express written permission from the copyright owner, please email us.

Cocoon Couture also respects your privacy. We will only collect personal information when you have provided such details to us and we will use that information only for the purpose for which you provided it to us. Cocoon Couture will not use it for any other purpose without your consent. We will not disclose personal information about you to any other group or organisation for any purpose unless we have your consent to do so.